Zunado Casino — Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy describes how Zunado Casino collects, uses, discloses, and protects information when you visit our website at zunadocasinoau.com, create an account, and play games offered through the service. It also outlines how you can exercise choices and rights related to your personal data.

2. Information we collect

We may collect personal information and non-personal information in several ways:

• Account and identification data: your name, date of birth, country of residence, email address, phone number (if provided), and account username.

• Verification and compliance data: documents or information required to verify your identity, age, and eligibility, such as government-issued ID details, proof of address, and selfie/liveness checks where applicable.

• Transaction data: deposit and withdrawal details, payment method information, transaction timestamps, currency, and related status updates.

• Game and usage data: gameplay events, session identifiers, device information, game selection, interaction patterns, and general statistics used to provide and measure service performance.

• Technical and device data: IP address, browser type, operating system, referring/exit pages, approximate location derived from IP, and log data.

• Communication data: messages you send to customer support and any contact history, including the content of your requests.

3. How we use your information

We use information to operate and secure Zunado Casino, provide requested features, and comply with legal and regulatory obligations. Typical purposes include:

• Operating the casino service, including account management and game access.

• Processing deposits, withdrawals, and refunds, and managing payment risk.

• Preventing fraud, money laundering, cheating, and other prohibited activity.

• Maintaining system security, monitoring availability, and troubleshooting technical issues.

• Personalising certain experiences, such as language selection or reminders related to your account.

• Customer support, dispute resolution, and responding to questions.

• Marketing communications where you have opted in, including promotions and offers.

• Ensuring compliance with responsible gaming requirements and account eligibility rules.

4. Cookies and similar technologies

We use cookies and similar technologies to deliver and improve the service. Cookies may be placed by us or by third-party service providers.

Common uses of cookies include:

• Strictly necessary cookies to enable core features such as account login and secure pages.

• Performance cookies to understand how users interact with the site and to measure page or game performance.

• Functionality cookies to remember preferences such as language or saved settings.

• Advertising or analytics-related cookies where permitted, used to understand trends and, where applicable, to support marketing measurement.

You can manage cookies through your browser settings. Please note that disabling some cookies may affect how our site functions.

5. Legal basis for processing

Where data protection laws apply, we process personal data based on legitimate interests, contractual necessity, consent (where required), and legal obligations. Fraud prevention and security monitoring are examples of processing carried out for legitimate interests.

6. Sharing of information with third parties

We do not sell your personal data. However, we may share information with selected third parties who provide services to help us operate. For example:

• Payment processors and transaction service providers to process deposits and withdrawals.

• Identity verification providers to confirm age and eligibility.

• Game content and platform service providers to run games and track gameplay for operational purposes.

• Fraud prevention, security, and risk analytics providers.

• IT hosting, monitoring, and maintenance providers that support the infrastructure of zunadocasinoau.com.

• Professional advisers such as auditors and legal representatives where needed to comply with obligations or resolve disputes.

We may also share information if required to respond to lawful requests from authorities, to protect rights, safety, and security, or to enforce our terms of use.

7. Data security

We implement technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, or disclosure. Measures may include encryption in transit, secure authentication practices, access controls, and monitoring for suspicious activity.

No method of transmission or storage is completely secure. Still, we work to maintain appropriate safeguards.

8. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing the service, resolving disputes, maintaining records for compliance, and enforcing policies.

Retention periods vary by data category. For instance, transaction records are typically kept for longer periods to satisfy legal and accounting requirements, while some gameplay session data may be kept for shorter operational periods.

9. Player rights and choices

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Request deletion in certain circumstances.

• Object to processing based on legitimate interests.

• Request restriction of processing where applicable.

• Withdraw consent where processing is based on consent.

• Receive data in a structured, commonly used format where data portability applies.

To submit a request, use the contact details in Section 12. We may need to verify your identity before responding.

10. International transfers

Your personal data may be processed and stored in countries different from your own, including locations where our service providers maintain infrastructure. Where cross-border transfers occur, we take steps designed to ensure appropriate safeguards are in place, consistent with applicable data protection requirements.

11. Children’s privacy

Zunado Casino is intended for adults who meet eligibility requirements. We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

12. Contacting the operator

If you have questions about this Privacy Policy, would like to request information about your data, or want to exercise your rights, you can contact Zunado Casino through the customer support channels available on zunadocasinoau.com.

For reference, Zunado Casino license details include: GLH-78550FF491B4CC46.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. When we make material changes, we will post the updated policy on this page and revise the effective date where applicable.